Service

As a professional manufacturer of soil nail,there is no more appropriate to establish a professional service system not only in “after-sales”. We believe that the service is more of an attitude, which filled with cooperation,mutual benefit and development. Sinorock® service is aim to that way. So we launched 3 parts of services : Purchase Service, Advantage Service and Characteristic Package Serve.

Purchase Service

service

  • Know Sinorock® through the website. (www.sinorockco.com, www.sinorockbolt.com)
  • Contact with sales team to learn more about Sinorock®. (sinorock01@sinorockco.com)
  • Answer clients’ questions and understand clients’ needs.
  • Place an order.
  • Prepare products according to the order.
  • Transport products by sea or by air.
  • Provide after-sale service.

Advantage Service

7*24 Hours Service Online Consultation
Sinorock® provides a 7*24 hours professional service.
All of the E-mails and messages will be replied in 8 hours.
Arrange production within 24 hours after receiving the advance.

Professional After-sale Service
Email research for you about the products
All the five reminders and eight supports in the delivery.
The whole professional technical support service.

Multi-channel Customer Service System
One-to-one Product Customization And OEM Service.
Sinorockbolt, Alibaba, Skype, What's app, Bossmail, Facebook, Linkedin, Twitte.

service

Characteristic Package Service

Clients are always our priority. Sinorock® devotes itself to providing one-stop service for every client and seeks long-term development. So package process naturally become an important indicator to measure the quality of our service. Here are the 2 parts

Products Package

Soil nail will be packed into bundles and then wrapped with packing paper.

step1

Step 1: Products are classified according to their categories.

step2

Step 2: Products are well packed.

step3

Step 3: Products are loaded into the container.

Accessories Package

Generally, couplings, nuts and drill bits will be put into cardboard firstly, and then all the cardboard boxes will be packed together and put into pallets.

Accessories2
Accessories1

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